Frequently asked questions

Everything you need to know about buying, selling, and getting paid on MoxMarket.

Getting started

Buying

Selling

Fees & subscriptions

Payments & Mox Wallet

Orders & shipping

Disputes & safety

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Frequently asked questions

Getting started

What is MoxMarket?

What games can I trade on MoxMarket?

Is MoxMarket for New Zealand only?

Do I need an account to browse listings?

How do I create an account?

Buying

How do I buy a card?

Can I negotiate the price?

Can I buy multiple cards from the same seller and save on shipping?

Are there any buyer fees?

How do prices compare to market value?

What is the want list?

What is a bounty?

What is instant buy?

What games have want list and bounty support?

Selling

What can I sell on MoxMarket?

How much does it cost to list?

How do I price my cards?

What card conditions are accepted?

Do I need photos for my listing?

Can I list sealed product?

What are listing boosts?

Can I pause my listings?

How do I manage incoming offers?

What are my obligations as a seller?

Fees & subscriptions

What commission does MoxMarket charge?

Is there a minimum fee per transaction?

What subscription plans are available?

What does the Pro plan include?

What does the Trade plan include?

What is an outstanding balance?

Can I cancel my subscription?

Payments & Mox Wallet

What payment methods does MoxMarket support?

What is Mox Wallet?

How do I enable card payments?

What is the card surcharge and who pays it?

When does the 5-day hold start and end?

How do I withdraw funds from Mox Wallet?

Why is there a withdrawal fee?

Is my bank account information safe?

What if a buyer disputes a card payment?

What is a chargeback and what happens if one is filed?

What is MoxMarket responsible for vs what am I responsible for?

Orders & shipping

How does an order work, step by step?

How long does shipping take?

Who sets the shipping rate?

Can I get combined shipping for multiple cards?

How do I mark an order as shipped?

What do I do when my cards arrive?

What if my card doesn't arrive?

Disputes & safety

What if the card is not as described?

How does MoxMarket handle disputes?

What if a buyer makes a false claim against me as a seller?

What should sellers do to protect themselves from disputes?

What if a seller doesn't respond or ship?

When can an account be suspended?

Is MoxMarket safe to use?

What is seller verification?

How are seller ratings calculated?